Success Story SMART AMS
SUCCESS STORY
SMART AMS in action: operational efficiency
for convenience stores
Read the full document Logistics transformation in retail with Artificial Intelligence and automation
Discover how one of Mexico's largest convenience store chains improved its logistics operations with EPAM NEORIS.
What was the challenge?
- 01 Manual incidents and slow processes.
- 02 Difficulties in restocking products.
- 03 High operating costs due to support overload.
The solution: SMART AMS
SMART AMS is an intelligent solution developed by EPAM NEORIS that combines natural language processing (NLP/NLU) with repetitive task automation, which helped generate:
+50%
in the automation of operational requests.
+95%
in resolution times (from hours to minutes).
-30%
less in operating costs.
Why is this relevant to your business?
If you are in the retail, distribution, or logistics industry and are facing:
Inefficient manual processes.
High technical or operational support costs.
Lack of traceability in incident resolution.
Learn all the details of this Success Story
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